Heritage Grocers Group's Security Strategy

On this episode of Retail’s Most Wanted, we sat down with Malachai Smith and Orlando Torres from Heritage Grocers Group as they share their expertise in combating organized retail crime.

The big picture

Heritage Grocers Group operates 65+ stores across multiple banners in California, Texas, Nevada, Arizona, and Illinois, taking a localized approach to asset protection while leveraging technology and law enforcement partnerships.

Why it matters

Their multi-layered security strategy balances asset protection with customer experience, particularly in diverse communities with varying security needs.

Key insights

• Focus on individual theft rather than organized retail crime

• Strong emphasis on local law enforcement partnerships

• Multi-layered technology approach including surveillance and case management

• Customer-centric security measures with bilingual communication focus

The bottom line

Heritage Grocers Group's success stems from tailoring security strategies to local needs while maintaining consistent technology standards across locations.